tbagee's Privacy Policy

About This Policy

tbagee is a trusted online gaming and betting platform for users in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy ("Policy") explains what information tbagee collects about you, how that information is used, how it is stored, and under what circumstances it may be shared with third parties.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. For any questions, please contact our support team via live chat or email.

Personally Identifiable Information

During registration and account management, tbagee may collect the following information:

• Full name and date of birth
• Email address
• Mobile phone number
• Bangladesh National Identity Card (NID) or passport number (for KYC verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay)

Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Login and logout times and session details
• Gaming history, bets, and transaction records
• Preferred game categories and time spent on the platform

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the tbagee website to improve your experience. These cookies remember your preferences, maintain secure sessions, and ensure the platform functions properly. You can control cookies through your browser settings, but disabling cookies may limit some features.

Service Delivery and Operations

The information we collect is used primarily for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Distributing bonuses, promotions, and rewards
• Providing customer support services
• Platform security and fraud prevention

Regulatory Compliance and KYC

As a responsible gaming platform, tbagee follows a Know Your Customer (KYC) process to verify user identity. Information collected through this process is used to prevent money laundering, protect minors, and ensure fair gaming. Registration is strictly prohibited for anyone under 21 years of age.

Communication and Marketing

We may use your email address or mobile number to send important account notifications, promotional offers, and service updates. You may request to opt out of marketing communications at any time by contacting us via live chat.

Limits on Disclosure

tbagee does not sell, rent, or commercially transfer your personal information. Limited information may be shared with third parties only in the specific circumstances listed below:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, or Upay to complete transactions.
• Game providers: Gaming software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) may receive limited technical information to ensure safe and fair gameplay.
• Legal obligations: Information may be disclosed to comply with applicable laws in Bangladesh or valid instructions from government authorities.
• Fraud prevention: Relevant authorities may be assisted in investigating security threats or fraudulent activity.

Technical Security Measures

tbagee uses industry-standard security technology to keep your information safe. All data transfers on our platform are completed through SSL (Secure Socket Layer) encryption. Stored data is protected by AES-256 encryption. Two-factor authentication is applied to prevent unauthorized access to accounts, and regular security audits are conducted.

Data Retention Period

Your information is retained for the entire time your account is active. Even after an account is closed or deactivated, information may be kept for a set period as required by legal obligations, dispute resolution, and fraud prevention. After the designated period, information is securely deleted or irreversibly anonymized.

Response to a Data Breach

In the event of a data breach or security incident, tbagee will act promptly. Affected users will be notified as quickly as possible via email or live chat. Detailed information about the nature of the incident, potential impact, and remedial measures will be provided.

Right to Access and Correct Information

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted (where no legal obligation requires its retention).
• Right to object to processing: You may object to marketing communications or certain types of data processing.

To exercise these rights, contact us via our 24/7 live chat or at [email protected].

Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you may submit a request via our live chat at any time. However, notifications related to account security, transaction confirmations, and important policy changes cannot be disabled, as these are an integral part of the service.

Policy on Users Under 21

tbagee strictly does not provide services to anyone under 21 years of age. Our platform is for users aged 21 and above only. Age verification is mandatory during the registration process. If it comes to our attention that a minor's information is in our system, that account will be closed immediately and the relevant information will be deleted.

Policy Revision Process

tbagee reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notification when you log in to the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy. The date of any change will always be noted at the top of this page as the "Last Updated" date.